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Remote MedTech Contact Center Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 31, 2023
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A health information management, medical transcription provider is filling a position for a Remote MedTech Contact Center Specialist.

Candidates will be responsible for the following:

  • Ensuring technical support requests receive a quality response within the SLA of one business day
  • Ensuring that all cases received by phone are logged in Salesforce and receive a case number

Position Requirements Include:

  • 1+ year of experience in a software technical support role
  • Experience showing initiative, including anticipating customer needs
  • High school diploma or GED

COMPLETE JOB DESCRIPTION

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