Job Summary
A medical practice is filling a position for a Remote Member Access Representative.
Candidates will be responsible for the following:
- Working 1:1 with members prior to member registration and during ongoing treatment
- Educating members about benefits, member responsibility, payment options and financial assistance
- Completing ongoing eligibility checks, prior authorizations, and solving complex insurance issues
Qualifications for this position include:
- 2 years with member-facing experience in patient access, financial counseling, or utilization management
- Experience speaking with SUD/Behavioral Health patients
- Experience working with members via telehealth
- Experience speaking directly with payers and navigating payer organizations to solve problems
- Experience of commercial, Medicare, and Medicaid plans with behavioral health/SUD coverage and benefits
- Experience creating and explaining payment plans to SUD/Behavioral Health members
