Remote Member Advocate

Job Summary

A company is looking for a Member Advocate - PBM - Remote.

Key Responsibilities

• Receive inbound calls from members to address inquiries regarding their pharmacy benefits
• Establish and maintain relationships with members to ensure their needs are met promptly and professionally
• Provide information and resolve issues to influence a positive customer experience

Required Qualifications, Training, and Education

• High school diploma, GED, or equivalent required; some college preferred
• Certified Pharmacy Technician preferred but not required
• Minimum of 1 year experience in a high-volume contact center environment
• Bi-lingual Spanish is preferred but not required
• 1+ years of Pharmacy and/or Health Care experience preferred