Remote Member Advocate

Job Summary

A company is looking for a Member Advocate - PBM - Remote.

Key Responsibilities

• Field complex inbound inquiries, emails, and chat messages with professionalism and empathy
• Efficiently resolve customer complaints and escalate complex issues as necessary
• Maintain accurate records of customer interactions within CRM and AI tools for process improvement

Required Qualifications

• High school diploma, GED, or equivalent
• 2+ years of Pharmacy or Health Care customer service experience
• Experience with PBM Contact Center, Chat Support, AI, and CRM technologies preferred
• Proficiency with computers and ability to navigate multiple systems simultaneously
• Ability to work flexible schedules, including holidays, weekends, and nights