Remote Member Engagement Coordinator

Job Summary

A company is looking for a Remote Member Engagement Coordinator.

Key Responsibilities

• Answer inbound/outbound calls to screen Medicare Advantage plan members for pre-eligibility status
• Assist members with general social programs and enrollment processes
• Meet performance metrics related to schedule adherence and Key Performance Indicators (KPI)

Required Qualifications

• High School diploma or General Education Degree preferred
• Minimum of six months experience in Inbound and Outbound Call Centers with direct client interaction
• Sales experience and ability to engage individuals over the phone
• Reliable high-speed internet connection required
• Experience in benefits enrollment and social programs is a plus