Job Summary
A healthcare company is in need of a Remote Member Engagement Quality Assurance Analyst.
Core Responsibilities Include:
- Monitoring calls to establish scores and ensure the calls comply with all HIPPAA regulations
- Creating reports to proactively identify trends and present findings
- Creating and analyzing reports for specific KPIs
Must meet the following requirements for consideration:
- 6 months with Catasys or 2 years administrative support experience
- Call monitoring experience
- Call center experience
- Ability to pull and analyze data to create reports
- Proven analytical and problem-solving capabilities
- Ability to prioritize and multi-task in high volume workload situations and meet all deadlines