Remote Member Engagement Quality Assurance Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 04, 2020

This job expires in 29 days

Job Category: Quality Assurance

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company is in need of a Remote Member Engagement Quality Assurance Analyst.

Core Responsibilities Include:

  • Monitoring calls to establish scores and ensure the calls comply with all HIPPAA regulations
  • Creating reports to proactively identify trends and present findings
  • Creating and analyzing reports for specific KPIs

Must meet the following requirements for consideration:

  • 6 months with Catasys or 2 years administrative support experience
  • Call monitoring experience
  • Call center experience
  • Ability to pull and analyze data to create reports
  • Proven analytical and problem-solving capabilities
  • Ability to prioritize and multi-task in high volume workload situations and meet all deadlines