Job Summary
A senior healthcare company is in need of a Remote Member Experience and Engagement Program Manager.
Must be able to:
- Design/develop, implement, and manage critical member engagement initiatives to welcome and retain new members joining via third party broker channels
- Close collaboration with internal stakeholders to develop and advise on multi-channel member engagement strategies and campaigns
- Develop toolkits, scripts, talking points, and trainings to prepare frontline teams to best serve this audience
Must meet the following requirements for consideration:
- Have 5+ years doing program management
- Have experience in a startup, or other fast-paced environment
- Have a track record of success developing and implementing outreach campaigns, systems, and processes
- Have experience with data analysis techniques
- Be a great team member with a can-do attitude; you’re self-reflective
