Remote Member Experience Lead

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 20, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Remote Member Experience Lead.

Key Responsibilities

Act as the subject matter expert for member inquiries and issues
Lead projects and address complex member issues as assigned
Monitor team performance and assist in onboarding new staff

Required Qualifications

Minimum three (3) years of customer service experience
High School Diploma or GED required; college courses preferred
Knowledge of Medicare Managed Care Plans required
Experience in a leadership role preferred
Ability to type 40+ words per minute

COMPLETE JOB DESCRIPTION

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Company Overview

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Website

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