Remote Member Experience Lead

Job Summary

Leading a team of customer service professionals, the full-time Remote Member Experience Lead will act as a subject matter expert in healthcare, supporting call experiences and enhancing team performance to meet departmental metrics.

Key responsibilities

• Serve as the subject matter expert for resolving member inquiries and issues
• Lead projects and manage complex member issues while maintaining performance standards
• Monitor team performance and assist with onboarding and training of new staff

Required qualifications

• Minimum of three (3) years of customer service experience; five (5) years preferred
• High School Diploma or GED required; college courses preferred
• Knowledge of Medicare Managed Care Plans is required
• Ability to type 40+ words per minute and perform basic mathematical operations
• Effective problem-solving skills and ability to prioritize multiple tasks