Job Summary
A home warranty and services company is seeking a Remote Member Insights and Experience Director in Memphis.
Core Responsibilities Include:
- Acting as the subject matter expert in the member lifecycle and experience
- Developing and executing strategies and analysis and unearth insights to improve the member experience
- Creating and executing specific performance tracking and the identification of gap-closing measures
Qualifications for this position include:
- Bachelor's degree in a related field and 5 years experience
- Excellent analytical skills required
- Excellent business writing skills require
- Strong project management and time management skills required
- Computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook) required
