Remote Member Navigator Telesales Performance Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 10, 2020

This job expires in 12 days

Job Category: Management, Sales

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A health insurance company is in need of a Remote Member Navigator Telesales Performance Lead.

Candidates will be responsible for the following:

  • Oversee and manage performance of 15+ telesales agents to enroll members in clinical programs
  • Provide one-on-one and team coaching and performance management
  • Prepare monthly and quarterly quality and performance trend reports

Skills and Requirements Include:

  • 5+ years of experience in managing successful sales teams
  • Strong administrative and computer skills, especially Google Apps
  • Ability to coach and mentor at both team and individual level
  • Tech and data savvy
  • Exceptional customer service and communication skills, both written and verbal