Job Summary
A health insurance company is in need of a Remote Member Navigator Telesales Performance Lead.
Candidates will be responsible for the following:
- Oversee and manage performance of 15+ telesales agents to enroll members in clinical programs
- Provide one-on-one and team coaching and performance management
- Prepare monthly and quarterly quality and performance trend reports
Skills and Requirements Include:
- 5+ years of experience in managing successful sales teams
- Strong administrative and computer skills, especially Google Apps
- Ability to coach and mentor at both team and individual level
- Tech and data savvy
- Exceptional customer service and communication skills, both written and verbal
