Job Summary

A non-profit organization representing nearly certified registered nurse anesthetists and student nurse anesthetists nationwide has an open position for a Remote Member Professional Development Services Representative in Park Ridge.

Core Responsibilities Include:

• Delivering in-bound and outbound customer care by phone and email related to professional development and member relations
• Monitoring, screening, replying to general email inbox and voicemail
• Following up on customer inquiries not immediately resolved

Applicants must meet the following qualifications:

• 2-3 years of in-bound customer service experience by phone and email, experience within an association environment and working with members preferred
• Experience handling basic user technical support for online systems
• Working knowledge of learning management systems
• Working knowledge of Aptify or other association management software database
• Proficiency in Microsoft 365 products including Outlook, Sharepoint, Word, and Excel
• Minimum of high school diploma or general education degree (GED)