Remote Member Retention Specialist

Job Summary

To support the retention of current members, the full-time Remote Member Retention Specialist will engage with members expressing a desire to cancel their membership, discussing the value of AAA benefits and services to encourage renewal.

Key responsibilities:

• Utilizes product knowledge and customer service skills to communicate the value of AAA membership and assist members with inquiries
• Handles high-volume calls in a multi-channel Contact Center environment, aiming to meet or exceed production goals
• Cross-sells and upsells additional membership products while maintaining accurate documentation of member interactions

Required qualifications:

• High School Diploma or equivalent
• Two to five years of customer sales and service and/or retention experience
• Previous inside sales experience focused on customer care is desirable
• Ability to obtain appropriate licensing for sales and service within 90 days of hire
• Exceptional attendance and punctuality, with flexibility to work overtime and holidays as needed