Remote Member Service Specialist

Job Summary

A company is looking for a Member Service Specialist to provide support to members, pharmacies, and doctors' offices in a remote contact center environment.

Key Responsibilities

• Receive and handle incoming calls or emails regarding medication and benefits inquiries
• Investigate and resolve member inquiries or escalate to the appropriate team member as needed
• Adhere to standard operating procedures and training guidelines specific to HIPAA

Required Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without a work visa or residency sponsorship
• Strong PC skills with the ability to navigate multiple software systems simultaneously
• Ability to work a flexible schedule including evenings, weekends, and holidays