Remote Member Services Advocate

Job Summary

A company is looking for a Remote Member Services Advocate.

Key Responsibilities

• Support all lines of insurance processing, including generating enrollments and handling member inquiries
• Provide exceptional customer service and resolve issues while adhering to the Member Experience philosophy
• Assist management with member complaints and transfer members to appropriate departments as needed

Required Qualifications

• High School degree required; some college coursework preferred
• Minimum 2 years of customer service experience, preferably in insurance or a call center
• Basic understanding of life insurance operations and products preferred
• Ability to perform accurate mathematical calculations
• Flexibility in schedule and willingness to work overtime and weekends as needed