Job Summary

A managed health care company is searching for a person to fill their position for a Remote Member Services Representative I.

Core Responsibilities of this position include:

• Providing customer service to members/participants primarily on the phone
• Answering member/participant questions and/or refer the member/participant to the appropriate outside agency
• Explaining the benefits of the program, how the plan works, and how to get care

Must meet the following requirements for consideration:

• Fluency in Tagalog, Spanish, or Cantonese/Mandarin is required
• Equivalent to a high school diploma or GED
• One (1) year experience in a customer service environment
• Proficiency in Microsoft Office Suite applications, including Outlook, Word, Excel, Access and PowerPoint
• Demonstrated excellent oral and written communication skills with various audiences and individuals of diverse backgrounds