Job Summary
Membership Community Account Manager (Work from Home)
Summary:
Full Time 40+ Hours Per Week
Target Pay $50 - $70k
Leadership and personal development training
Work with high caliber A+ team members
Manage happy, healthy & excited community and it's members
Work from home - no office cubicle or stuffy environment
Must work normal business Hours 8-5pm
Location independent - can work from anywhere
Must be willing to travel to be onsite for 4-6x per year or more
Room for promotion and advancement
Are You Good At Building a Community, Nurturing Relationships, Helping Solve Clients' Problems, Facilitating Engagement, Connecting People...and GETTING *STUFF* DONE QUICKLY? We Want To Hear From You!
We are looking to add to our team a successful and enthusiastic membership community account manager to drive member engagement and connection of the dentist entrepreneur clients of the DEO . We want someone who prides themselves in being able to connect with people and create a valuable member experience!
As a Membership Community Account Manager You Will Be Doing the Following:
Manage Overall DEO Member Base
Communicate 1 on 1 with DEO Members Daily (text, email, phone, etc)
Generate participation of DEO members to live and virtual events
Facilitate Connection of members to each other and DEO Resources
Advocates for members and their interests
Build relationships with members
Driving conversations and engagement and get members answers they need
Help Build Live Event Curriculums
Ensure all speakers are amazing, prepared, and deliver on their message
Make sure content hits needs, desires, challenges
Help Facilitate Virtual Event Curriculum (Webinars)
Ensure all speakers are amazing, prepared, and deliver on their message
Make sure content hits needs, desires, challenges
Elite Facebook Group
Manage Facebook group
DEO Resource Management
Ensure DEO resources are useful and correct
Help create resources
Requirements:
Empathy and relationship builder
Understand how to connect people
Project management and understanding metrics
Tech savvy, stays up to date with digital trends
Oral and written communication skills to be able to develop engaging content as well as be
relatable and understanding in member interactions
People person with great customer service skills, ability to moderate both online and in
person (directly with members)
Talented problem solving skills. Being able to quickly solve an issue is required.
Must have the skills in order to use technology to help engage and interact with members. Familiarity with Google Docs, Slack, Gmail.
Success Metrics:
Primary Metrics
Retain DEO Membership clients on a monthly basis
Secondary Metrics
Member Engagement Scores
Member Yearly Satisfaction (Net Promoter Score)
Member Event Satisfaction (Net Promoter Score)
Benefits of Position:
Work in growing company with advancement opportunities
Technology forward company that implements the best softwares and automation
Travel to nice cities and stay in luxury hotels 4-6x per year
Flexible hours with opportunity to work around your schedule
Fun, exciting work culture utilizing the latest in dental technology
Employee First culture where employees have autonomy to achieve results
Work next to best-in-class coworkers as well as highly successful community members
This is the Opposite of a Traditional Job
The position is location independent and working with a fast growing, progressive team in a challenging and fun work environment. You'll be given big amounts of job responsibilities and the chance to make a real impact on a small and growing company. This is not your average cubicle job!
Who Is DEO - Dentist Entrepreneur Organization ?
DEO is a group of aspiring dental entrepreneurs and future leaders that really have a similar mindset. They want to be better and make a difference and grow and have an outreach that is much further than what they can do by themselves.
Our mission is to provide group practice owners the community, education and resources necessary to enhance their ability to become a corporate leader, an effective senior executive and build a thriving Dental Group.
Other (Pretty Stellar) Perks:
Access to cutting edge digital marketing strategies and tactics
Work directly under successful entrepreneurs and learn what makes a successful small
business tick.
Learn dozens, if not hundreds of the latest digital tools and tricks the best businesses are
using
Constant, continual learning which will challenge you intellectually at all times.
A fast paced, progressive work situation.
Results oriented daily job. Your job will matter to the company's bottom line
Full control over your work day
No micromanaging or office politics
Laid back work teammates
Bonus... How to Stand Out!
A quick bonus (everyone loves a bonus!). Here are a few things we love:
Workhorses
Positive attitudes, self help
Get er done attitudes
People who teach themselves
People who love to learn and research
People who are curious and google things
People who are passionate
People who go above and beyond
People who have integrity
People who are honest
People who are dedicated.
