Remote Mental Illness HelpLine Operations Director

Job Summary

A healthcare advocacy organization is in need of a Remote Mental Illness HelpLine Operations Director.

Core Responsibilities of this position include:

• Monitoring HelpLine satisfaction and demographic survey data
• Collaborating with the Workforce Development team to establish recruitment goals
• Responsible for maintaining the catalog of Standard of Operations documentation

Required Skills:

• Bachelor's degree in a related field (psychology, social work, etc.) preferred
• 8 - 10 years of related experience working in the mental health services field
• Extensive lived mental health experience
• Proven ability to lead and work in cross-departmental teams
• Excellent management and organizational skills
• Strong working knowledge of technology specific to call center management