Remote Microsoft Customer Success Specialist

Job Summary

An IT solutions and services company has an open position for a Remote Microsoft Customer Success Specialist.

Individual must be able to fulfill the following responsibilities:

• Maintain a working knowledge of the core Microsoft 365 Suite and Azure product features and functionality
• Assist with analyzing data from the O365 Optimization Tool to help our customers understand their utilization
• Conduct meetings through MS Teams to communicate with customers and internal teams and on occasion in person

Qualifications Include:

• Bachelor's Degree or Equivalent Experience
• 2 years' experience working with/managing projects involving Software Licensing Agreements, Software Renewals
• Understanding of Microsoft Teams, and/or Microsoft 365 and cloud options (Azure, AWS GCP)
• Strong verbal and written communication on skills
• Ability to build strong customer relationships that ensures account retention and customer loyalty
• Microsoft Certified: Azure Fundamentals AZ-900 and M 365 Fundamentals MS-900 required