Job Summary
An online network for healthcare and insurance markets is seeking a Remote Mid Level Broker Support Specialist.
Candidates will be responsible for the following:
- Responding via telephone or email to questions from Insurance Brokers regarding contracting, website logins, navigating the website, and/or questions about clients
- Completing necessary research on broker questions and issues using multiple systems and resources and prepares appropriate responses
- Conducting outgoing calls to provide answers and additional information to sales representatives and brokers related to their previous inquiries
Position Requirements Include:
- 5+ year of customer service or broker support service experience, analyzing and problem solving for customers/agents
- Minimum education level of college classes or equivalent work experience
- Ability to develop an understanding of our multiple products and the levels of benefits within each product
- Ability to record all required supporting documentation for phone calls and written correspondence to provide for tracking and to ensure compliance
- Ability to participate in training opportunities to develop advanced product knowledge in order to share current product administrative processes and guidelines
- Ability to build positive business relationships with insurance brokers to ensure continued interest in company's products and services
