Job Summary

A financial institution is searching for a person to fill their position for a Remote Mid Level Information Technology Service Desk Analyst.

Core Responsibilities of this position include:

• Answering incoming phone calls to the company service desk
• Responding to self-service incidents within the ticketing system
• Identifying, developing, and implementing knowledge-based articles in support of operational duties

Required Skills:

• High school degree
• Associates, technical, or Bachelor’s degree in IT related field preferred
• A+ certificate preferred
• 1+ year’s service-desk support experience with computer hardware, software, and networks
• Desktop and Windows operating systems skills