Job Summary
A marketing company needs applicants for an opening for a Remote Mid Level Solution Driven Customer Support Specialist.
Core Responsibilities of this position include:
- Managing of open customer support tickets within our Help Desk software
- Helping our webinars and training run as smoothly and with as much engagement as possible
- Making sure our customers can find training topics as needed
Qualifications for this position include:
- Being the bridge between our users and our development/product team
- Proven and tested scripts, processes, and training to support all your work and tasks
- Able to manage time well and efficiently handle your own schedule
- Able to provide all the instructions and advice our clients may need