Job Summary
A developer of modern fleet management software needs applicants for an opening for a Remote Mid Market Software Customer Success Manager in Birmingham.
Core Responsibilities of this position include:
- Being the primary relationship for a global portfolio of hundreds of customers
- Consulting on asset management best practices via scalable channels
- Establishing a trusted advisor relationship with customers
Position Requirements Include:
- 4 years of experience in a customer-facing role in a SaaS environment
- Experience with CRM systems, project management tools,, internal communication tools, Google Sheets, etc
- Comfortable interacting with every level of customer
- Proven ability to use metrics to identify needs as well as to tell a compelling story
- Proven ability to use metrics to identify needs as well as to tell a compelling story
- Comfortable with change, with experimenting, and with trying new ideas
