Remote Mobilize Support Associate

Job Summary

An information technology services company is searching for a person to fill their position for a Remote Mobilize Support Associate.

Individual must be able to fulfill the following responsibilities:

• Provide timely response to inbound support requests with positivity and user empathy
• Triage, escalate and resolve client issues through collaboration with sales, product, and/or engineering teams
• Ensure the team meets responsiveness SLAs to give clients a great customer experience

Qualifications Include:

• At least 2 years of professional experience in a customer support function
• Excellent writing and communication skills
• Experience working with cross-functional stakeholders to resolve customer pain points
• Strong analytical, planning, organizational, and research skills
• Excellent attention to detail
• Ability to present complex technical information in a clear and concise manner