Remote Mobilize Support Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 19, 2021

This job expires in: 20 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

An information technology services company is searching for a person to fill their position for a Remote Mobilize Support Associate.

Individual must be able to fulfill the following responsibilities:

  • Provide timely response to inbound support requests with positivity and user empathy
  • Triage, escalate and resolve client issues through collaboration with sales, product, and/or engineering teams
  • Ensure the team meets responsiveness SLAs to give clients a great customer experience

Qualifications Include:

  • At least 2 years of professional experience in a customer support function
  • Excellent writing and communication skills
  • Experience working with cross-functional stakeholders to resolve customer pain points
  • Strong analytical, planning, organizational, and research skills
  • Excellent attention to detail
  • Ability to present complex technical information in a clear and concise manner

COMPLETE JOB DESCRIPTION

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