Job is Expired
Location: Arizona, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 09, 2022
Job Summary
A software technology company is searching for a person to fill their position for a Remote Monitoring Platform Customer Support Specialist.
Must be able to:
- Begin to handle customer interactions via email and guided live chats
- Effectively triage incoming inquiries to appropriate internal teams
- Contribute to team goals by focusing on CSAT ratings, QC reviews, response and resolution times
Qualifications for this position include:
- 1+ years of customer-facing support experience in a fast-paced environment
- Exceptional verbal and written communication skills, including chat support experience
- Natural problem solver with a high standard for quality and track record of resourcefulness
- Demonstrates composure, patience and initiative in their learning and development
