Remote Monitoring Specialist

Job Summary

A company is looking for a Remote Monitoring Specialist.

Key Responsibilities

• Review and respond to all incoming alerts in alignment with defined service level agreements
• Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary
• Provide thorough documentation of incidents using a case management platform and notify required teams of high-level incidents

Required Qualifications, Training, and Education

• Bachelor's degree
• LPC/LPQ qualification
• 3 years of experience in a retail or professional environment in loss prevention
• Experience with managing teams in a fast-paced environment
• Completion of a certified training program (Wicklander-Zulawski or Reed training)