Remote Mortgage Customer Service Supervisor

Job Summary

A mortgage lending company has an open position for a Remote Mortgage Customer Service Supervisor.

Core Responsibilities Include:

• Reviewing, prioritizing and distributing credit and listing lead notifications to team members daily
• Interpreting and assigning web leads to team members ensuring no duplicates daily
• Ensuring all group mailbox inquires are dispatched to the correct team member and monitor inbox daily

Qualifications for this position include:

• High school diploma or equivalent required
• Expert-level knowledge of conventional and government mortgage loan documents
• Strong interpersonal and problem-solving skills
• Excellent verbal and written communication skills required
• Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required