Remote Multilingual Enterprise Customer Success Manager

Job Summary

A computer software company is in need of a Remote Multilingual Enterprise Customer Success Manager.

Candidates will be responsible for the following:

• Leading and handling the full post-sales management of our largest accounts, ensuring they are meeting their project deadlines, achievements, and reaching their desired outcome
• Taking responsibility for the customer journey, starting with on-boarding and working cross-functionally in dedicatedly leading each customer's successful deployment
• Working alongside the Sales Director assigned to the account to plan and improve revenue

Required Skills:

• Be fluent English, Portuguese and Spanish language skills
• Have a minimum of 8 years of experience in a CSM, Technical Account Management or Sales related role in a relative and dynamic technology company
• Be a strategic, analytical thinker who is not afraid to roll up their sleeves and get into the weeds
• Have a real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
• Have an understanding of Software Development life cycles and project management skills
• Have a deep understanding of Big Data and the techniques used to build modern complex data systems at scale