Remote Multilingual Enterprise Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 28, 2020

This job expires in 0 days

Job Category: Account Management, Consulting, Project Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A computer software company is in need of a Remote Multilingual Enterprise Customer Success Manager.

Candidates will be responsible for the following:

  • Leading and handling the full post-sales management of our largest accounts, ensuring they are meeting their project deadlines, achievements, and reaching their desired outcome
  • Taking responsibility for the customer journey, starting with on-boarding and working cross-functionally in dedicatedly leading each customer's successful deployment
  • Working alongside the Sales Director assigned to the account to plan and improve revenue

Required Skills:

  • Be fluent English, Portuguese and Spanish language skills
  • Have a minimum of 8 years of experience in a CSM, Technical Account Management or Sales related role in a relative and dynamic technology company
  • Be a strategic, analytical thinker who is not afraid to roll up their sleeves and get into the weeds
  • Have a real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
  • Have an understanding of Software Development life cycles and project management skills
  • Have a deep understanding of Big Data and the techniques used to build modern complex data systems at scale