Remote MyChart Support Agent

Job Summary

Working remotely on a contract basis, the MyChart Support Agent will assist patients with account activation, password resets, and navigation of the MyChart Portal while managing inquiries through phone, chat, and ticketing systems.

Key responsibilities

• Serve as the first point of contact for customers, handling ACD phone calls and chat inquiries
• Utilize knowledge base resources to troubleshoot and resolve customer issues effectively
• Participate in training and development programs to transition from Agent in Training to a full-time role

Required qualifications

• High School diploma or GED minimum
• Previous experience with EHR systems preferred
• Experience in a healthcare setting as a medical assistant or central scheduler preferred
• Strong PC troubleshooting skills
• Call center experience preferred, with bilingual skills in Spanish a plus