Job Summary
An information technology company is filling a position for a Remote Network Security Engineer IV.
Must be able to:
- Provide exceptional customer support via the phone and ticketing system
- Own level-appropriate customer requests and issues, seeing them through to resolution
- Escalate support requests to next level engineers and other support teams according to escalation procedures
Applicants must meet the following qualifications:
- Passion for technology and a desire to constantly expand technical knowledge
- Detail-oriented in documenting information and able to own customer issues through resolution
- Ability to handle multiple tasks and prioritize work under pressure
- Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
- 2+ years of experience in a related field
- CCNA certification or higher