Job Summary
A software company is searching for a person to fill their position for a Remote Network Support Specialist.
Core Responsibilities Include:
- Becoming a subject matter expert across our hardware and software solutions
- Working directly with users across email, phone, and chat to answer questions to efficiently resolve issues
- Contributing to help desk documentation to provide a more efficient customer experience
Position Requirements Include:
- 0-3 years in technical support, customer support, or customer success roles
- Understanding and knowledge of Networking and IT, Security, Computer Science, or related field and eager to learn more
- Technical understanding of networking fundamentals for ethernet, WiFi and cellular infrastructure
- Highly responsive self-starter; you’re the kind of person who jumps on tasks or requests the moment they come in
- Organizational master: nothing falls through the cracks, you’re great at keeping and checking off a to-do list
- Experience operating in a fast-paced environment where projects, products, and priorities change frequently
