Remote Non-Clinical Manager

Job Summary

To support the Non-Clinical Case Manager team, the full-time Remote Non-Clinical Manager will oversee performance and productivity, ensuring KPIs are met while providing exceptional patient support services through an omni-channel environment.

Key responsibilities

• Manage daily communications and workload to ensure timely and efficient task completion
• Coach and mentor team members to enhance their confidence, product knowledge, and quality of work
• Monitor and report on team performance metrics, ensuring compliance with operational practices and quality standards

Required qualifications

• Associate degree required; Bachelor's degree preferred
• Previous experience as a team lead or supervisor in a telephonic environment
• Experience in telephonic patient education, including rare disease support or HUB services
• Familiarity with motivational interviewing techniques and objection handling
• Proficient in using multiple software applications in a multi-screen environment, including Microsoft products