Remote Onboarding Coordinator

Job Summary

A company is looking for a Remote Customer Onboarding Coordinator.

Key Responsibilities

• Own the onboarding experience for all new clients from post-sale through Day 30
• Act as the primary point of contact during onboarding, ensuring clarity and care
• Coordinate with internal teams to align services and monitor onboarding progress

Required Qualifications

• 2+ years of experience in a creative agency setting
• 2+ years of experience in onboarding, implementation, account management, or project coordination
• Proven track record of onboarding success across diverse customer cohorts
• Experience collaborating cross-functionally with various teams
• Familiarity with customer engagement tools like Intercom, HubSpot, or Jira