Job Summary

An Internet domain registrar and web hosting company is in need of a Remote Onboarding Customer Support Specialist III.

Candidates will be responsible for the following:

• Serving as the principal point of contact for customers in their first month of service, communicating with them via phone and email
• Helping customers navigate the onboarding process, building trust in the company, and ensuring they are set up for success
• Providing personalized support that aligns with our company brand and voice, directly impacting our customer retention

Qualifications Include:

• Demonstrated desire to empower entrepreneurs everywhere and help them succeed in their business ventures
• Proven excellent judgment and a “bias for action”
• Demonstrated comfort with a role where the majority of time is spent on the phone
• Basic level of knowledge in social media marketing and the use of social media platforms
• Ability to handle tense customer interactions, finding the root cause of customer concerns and recommend potential solutions
• Ability to develop and maintain deep expertise of company's products and best practices to provide value to new customers