Job Summary

What are we doing at Uscreen?
Uscreen is a growing (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.

Uscreen provides an all-in-one video membership platform. We empower video-based entrepreneurs to monetize subscriptions, communities, courses, and live-streamed events across platforms (web, mobile, & TV).

25,000+ video creators sell, market, manage, & grow their businesses with Uscreen and they generate hundreds of millions of dollars in revenue doing it.

What you'll do:
Be a part of a collaborative and new initiative to build out an improved onboarding experience for our most valued customers
Work with our existing customers (creators, founders, & CEOs) during their first 90 days to help them successfully launch and grow their online video subscription businesses
Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform
Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI
Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives
Partner with cross-functional teams to help ensure a successful and timely launch on the platform
Host educational onboarding webinars as well as 1:1 trainings
Mitigate churn during the launch phase by proactively addressing leading indicators
Communicate with your book of customers via phone, email and text
Maintain and update an accurate log of activity in the CRM system

Do you have what it takes?
3+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS
Demonstrated interest in the SaaS, online video, and influencer industries
Ability to work with prospective customers via phone and email
High sense of urgency and ability to be flexible given the situation
Willing to work as a team and put the team first
Growth mindset and a positive attitude

Our Commitment to You:
We will compensate you competitively.
Your growth is our growth! We'll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
It's a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% Remote - Work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
We also offer flexible parental leave.
Your home office should be ergonomic and inspirational to help you make some magic. We'll give you a generous WFH stipend to help you set one up.
And if WFH is not for you, we're happy to pay for your coworking space.
We're proud to offer personal development and mental wellness stipend.
We host virtual social events and company retreats filled with fun activities to ensure you feel part of the Uscreen team

Are you interested in applying?
Click the "Apply" button
Fill out the short form
We will review the applications and email candidates who qualify to set up a first-round interview