Remote Onboarding Specialist

Job Summary

Serving as the primary contact for new members transitioning to a health plan, the full-time Remote Onboarding Specialist will manage telephonic outreach, educate members on health plan offerings, and coordinate with healthcare providers to ensure continuity of care.

Key responsibilities:

• Conduct telephonic outreach to new members, addressing their questions and concerns while advocating for their needs
• Document members' current healthcare services and new service requests, ensuring a smooth transition to the health plan
• Utilize motivational interviewing techniques to engage members and encourage participation in the onboarding process

Required qualifications:

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan
• Five years of relevant experience, including one year in outreach or community work with individuals facing complex challenges
• Experience in a multi-cultural setting and using motivational interviewing techniques
• Familiarity with electronic medical record and care management systems is preferred
• Demonstrated understanding of the community served and strong interpersonal skills