Job Summary
An online retail company is in need of a Remote Online Retail Consumer Relations Support Associate.
Candidates will be responsible for the following:
- Liaising between Topps and consumers by supporting all inquiries and issues
- Modeling exemplary service through telephone, email, and direct mail channels
- Delighting consumers; applying good judgement on a case-by-case basis, expediting resolutions, and following up
Applicants must meet the following qualifications:
- Positive, consumer-minded individual with a passion to serve
- Strong problem-solving abilities and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- Able to multitask, prioritize, and manage time effectively
- Proficiency in MS Word & Excel
