Job Summary
A technology company needs applicants for an opening for a Remote OpenStack Technical Account Manager.
Core Responsibilities Include:
- Performing initial or secondary investigations and respond to online and phone support requests
- Gaining an understanding of customers' technical infrastructure
- Performing technical reviews and share knowledge to identify and prevent issues
Must meet the following requirements for consideration:
- Travel, as necessary, to visit customers and attend events within the region
- 5 years of experience in a support, development, engineering, or quality assurance organization
- Competent comprehension of enterprise architecture and strategic business drivers
- Understanding of the Telco network landscape
- Ability to manage multiple issues and projects with an eye for detail
- Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
