Job Summary
A software company is filling a position for a Remote OpenStack Technical Account Manager.
Individual must be able to fulfill the following responsibilities:
- Perform technical reviews and share knowledge to identify and prevent issues
- Gain an understanding of customers' technical infrastructure and environment, hardware, and products
- Perform initial or secondary investigations and respond to online and phone support requests
Qualifications for this position include:
- Travel, as necessary, to visit customers and attend events within the region
- 5+ years of experience in a support, development, engineering, or quality assurance organization
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with an eye for detail
- Direct experience with a variety of hardware vendors
- All other requirements necessary for this position
