Job Summary
A virtual contact center solutions provider has a current position open for a Remote Operations and Client Services Manager in Centennial.
Core Responsibilities Include:
- Managing defined operational services
- Facilitating effective and appropriate communications internally and with the client
- Developing and maintaining client rapport and ensure client satisfaction
Must meet the following requirements for consideration:
- 3+ years related call center management experience or Bachelor degree with 2 years call center experience
- Successful management of multiple projects simultaneously
- Excellent communication skills
- Demonstrated ability to develop and implement process enhancements
- Ability to plan, prioritize, organize and communicate/negotiate effectively
- Experienced in goal-setting
