Job Summary

A virtual contact center solutions provider has a current position open for a Remote Operations and Client Services Manager in Centennial.

Core Responsibilities Include:

• Managing defined operational services
• Facilitating effective and appropriate communications internally and with the client
• Developing and maintaining client rapport and ensure client satisfaction

Must meet the following requirements for consideration:

• 3+ years related call center management experience or Bachelor degree with 2 years call center experience
• Successful management of multiple projects simultaneously
• Excellent communication skills
• Demonstrated ability to develop and implement process enhancements  
• Ability to plan, prioritize, organize and communicate/negotiate effectively
• Experienced in goal-setting