Job Summary
An information technology company is searching for a person to fill their position for a Remote Operations and Process Improvement Lead.
Core Responsibilities Include:
- Developing documentation and understanding of current processes, tools and operations
- Developing/updating relevant reporting and analytics capabilities
- Identifying, testing, and deploying necessary upgrades to improve Support Directory team efficiencies, satisfaction, quality, and effectiveness
Must meet the following requirements for consideration:
- Knowledge of how technical products work, data models, etc
- Ability to develop documentation and understand of current processes, tools and operations
- Ability to deliver work that is accurate and complete, considering both current and future state inputs
- Ability to communicate with colleagues across time zones to ensure success
- Ability to recommend and implement changes that are practical for a small organization
