Job Summary
A locksmith and key technology company needs applicants for an opening for a Remote Operations Coordinator.
Candidates will be responsible for the following:
- Partnering with external servicing technicians and retail personnel to ensure our fleet of 4,000+ kiosks across the country are installed correctly and running optimally
- Identifying and resolving conflicts and problems as they arise when kiosks malfunction or kiosk hardware needs attention
- Monitoring on-going service performance of the fleet and liaise with servicing technicians and customer support team to deliver optimal solutions
Must meet the following requirements for consideration:
- 2 + years experience in a high-volume call center or operations role
- Strong organization skills and attention to detail
- Experience troubleshooting hardware and/ or software
