Job Summary
A financial services company is filling a position for a Remote Operations Planning Analyst II.
Core Responsibilities of this position include:
- Providing basic and sometimes complex data analysis and reporting using various data visualization tools
- Identifying trends and using a data-based approach to recommend opportunities for efficiencies
- Providing data for formulating and implementing strategic staffing plans and roadmaps
Qualifications for this position include:
- Bachelor’s in Computer Science, Business Management, Information Technology or related field or equivalent
- Knowledge of contact center operations and functions, business processes, corporate finance procedures, statistical analyses and modeling techniques
- SQL / Power BI experience
- Excellent data analysis skills