Remote Operations Supervisor

Job Summary

A company is looking for a Remote Operations Supervisor to organize and direct daily activities of its contact center operations.

Key Responsibilities

• Supervise contact center employees to ensure productivity, quality, and timeliness of work
• Monitor quality and performance of assigned projects and departmental goals
• Assist in developing and administering training while participating in team meetings and discussions

Required Qualifications

• High School Diploma or GED
• Three or more years of supervisory experience in a contact center environment
• Advanced computer skills with Microsoft PowerPoint, Word, Excel, and Outlook
• Ability to learn multiple system applications with minimal direction
• Ability to work in a quiet and private work-from-home environment with high-speed internet