Job Summary

A provider of support services to government agencies is searching for a person to fill their position for a Remote Operations Technical Support Analyst in Middleton.

Core Responsibilities of this position include:

• Ensuring that tickets are submitted as soon as the contact is received
• Notifying the customer of the steps that will be followed to troubleshoot the reported problem
• Helping develop and utilize the knowledge base to assist callers with issue resolution

Qualifications Include:

• 4 years’ experience; Or, Bachelor’s degree plus 2 years’ experience
• Experience using monitoring and IT discovery tools to troubleshoot IT systems
• 1 year of experience and possess basic understanding of Linux and Windows
• Knowledge of how web-based applications are deployed and function
• Ability to read and understand technical documentation and diagrams