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Remote Operations Technician 2

Job is Expired
Location: Arizona, Colorado
Compensation: Salary
Staff Reviewed: Fri, May 14, 2021
Job Category: Healthcare
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A worldwide leader in telecommunications services is in need of a Remote Operations Technician 2.

Core Responsibilities Include:

  • Identifying and resolving customer reported trouble
  • Providing advance technical support to include remote trouble diagnostics and correction
  • Assisting with answering customer calls during overflow/outage situations

Qualifications Include:

  • 2+ years of technical customer call center experience
  • Associate degree in Engineering, Electronics, Networks or related technical or vocational education
  • OR equivalent experience or 3+ years of related work experience in wavelength troubleshooting
  • Test knowledge/experience of DS0/DS1 and DWDM and wavelength support.
  • Knowledge of TCP/IP, routing protocols, and IP addressing
  • Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands

COMPLETE JOB DESCRIPTION

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