Remote Ops Strategy and Incident Manager Vice President

Job is Expired

Location: California

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 25, 2021

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Bachelors, Masters

Job Summary

A financial services provider is searching for a person to fill their position for a Remote Ops Strategy and Incident Manager Vice President.

Individual must be able to fulfill the following responsibilities:

  • Create and maintain the servicing product strategy and roadmap
  • Drive continuous improvement in customer experience and efficiency across servicing and collections
  • Own the platform implementation strategy, including production defects, triage, and working in partnership with technology partners

Qualifications for this position include:

  • Undergraduate degree required; advanced degree preferred
  • Process management experience in a lending environment with a track record of success required
  • Demonstrated experience developing and executing operations strategies and processes
  • Experience in a call center environment in a telecommunications related field preferred
  • Knowledge of the digital banking industry also preferred
  • Lean/Six Sigma experience preferred

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