Job Summary

A financial services provider is searching for a person to fill their position for a Remote Ops Strategy and Incident Manager Vice President.

Individual must be able to fulfill the following responsibilities:

• Create and maintain the servicing product strategy and roadmap
• Drive continuous improvement in customer experience and efficiency across servicing and collections
• Own the platform implementation strategy, including production defects, triage, and working in partnership with technology partners

Qualifications for this position include:

• Undergraduate degree required; advanced degree preferred
• Process management experience in a lending environment with a track record of success required
• Demonstrated experience developing and executing operations strategies and processes
• Experience in a call center environment in a telecommunications related field preferred
• Knowledge of the digital banking industry also preferred
• Lean/Six Sigma experience preferred