Job Summary
A financial services provider is searching for a person to fill their position for a Remote Ops Strategy and Incident Manager Vice President.
Individual must be able to fulfill the following responsibilities:
- Create and maintain the servicing product strategy and roadmap
- Drive continuous improvement in customer experience and efficiency across servicing and collections
- Own the platform implementation strategy, including production defects, triage, and working in partnership with technology partners
Qualifications for this position include:
- Undergraduate degree required; advanced degree preferred
- Process management experience in a lending environment with a track record of success required
- Demonstrated experience developing and executing operations strategies and processes
- Experience in a call center environment in a telecommunications related field preferred
- Knowledge of the digital banking industry also preferred
- Lean/Six Sigma experience preferred
