Remote Optical Customer Service Representative

Location: Arizona, California, Florida, Nevada, Texas

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 05, 2021

This job expires in: 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A fashion retail company has a current position open for a Remote Optical Customer Service Representative.

Must be able to:

  • Follow-up with customers on missing prescription information, or if an expired prescription has been submitted
  • Review, verify, and enter customer prescription information into back end systems
  • Resolve customer issues related to optical providing prompt resolutions with empathy and poise

Must meet the following requirements for consideration:

  • Experience handling a minimum of 100 call/email volume per day
  • Bachelor's Degree, or GED equivalent and at least three years' experience
  • 2 years of experience in an Optical shop, Retail shop, or CS department
  • Proficient in Microsoft Office (Outlook, PowerPoint, Excel, Word)
  • Exceptional interpersonal, verbal and written communication skills with a meticulous attention to detail

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