Job Summary

A fashion retail company has a current position open for a Remote Optical Customer Service Representative.

Must be able to:

• Follow-up with customers on missing prescription information, or if an expired prescription has been submitted
• Review, verify, and enter customer prescription information into back end systems
• Resolve customer issues related to optical providing prompt resolutions with empathy and poise

Must meet the following requirements for consideration:

• Experience handling a minimum of 100 call/email volume per day
• Bachelor's Degree, or GED equivalent and at least three years' experience
• 2 years of experience in an Optical shop, Retail shop, or CS department
• Proficient in Microsoft Office (Outlook, PowerPoint, Excel, Word)
• Exceptional interpersonal, verbal and written communication skills with a meticulous attention to detail