Job Summary
A software communications company has an open position for a Remote Order Management Manager.
Candidates will be responsible for the following:
- Ensuring compliance to all company and business policies
- Overseeing and coordinate multiple OM specific key control activities
- Providing training on upcoming solution, process, and system changes
Applicants must meet the following qualifications:
- 5 years leading a global customer support/order management organization supporting complex hardware or software (SaaS) products
- Advanced data analysis and reporting capabilities using tools such as Excel, Power BI, Oracle Business Intelligence and Salesforce
- Proven ability to leverage a case management system including Zendesk, Salesforce Console, Freshdesk, JIRA
- Ability to manage multiple workstyles and personalities
