Job Summary
A digital customer engagement services company needs applicants for an opening for a Remote Overnight Customer Service Brand Representative.
Candidates will be responsible for the following:
- Answering customer service questions via email
- Identifying recurring customer issues, helping to solve them, and escalating them to others for review
- Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails
Must meet the following requirements for consideration:
- Has amazing written English communication skills
- Is able to troubleshoot/research issues
- Is very empathetic and always able to put themselves in the customer’s shoes
- Pays excellent attention to detail and has an ability to recognize patterns
- A PC or Mac with Windows 8+ or Mac OS 10+
- Has great people skills and a desire to learn new things
