Remote Overnight Customer Service Brand Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 14, 2020

This job expires in 24 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Entry Level

Job Summary

A digital customer engagement services company needs applicants for an opening for a Remote Overnight Customer Service Brand Representative.

Candidates will be responsible for the following:

  • Answering customer service questions via email
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review
  • Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails

Must meet the following requirements for consideration:

  • Has amazing written English communication skills
  • Is able to troubleshoot/research issues
  • Is very empathetic and always able to put themselves in the customer’s shoes
  • Pays excellent attention to detail and has an ability to recognize patterns
  • A PC or Mac with Windows 8+ or Mac OS 10+
  • Has great people skills and a desire to learn new things